![一名員工在無塵室內的蔡司半導體裝置上鎖螺絲]({"xsmall":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/support-service_predict_basic.jpg/_jcr_content/renditions/original.image_file.100.75.173,75,1783,1283.file/support-service_predict_basic.jpg","small":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/support-service_predict_basic.jpg/_jcr_content/renditions/original.image_file.360.270.173,75,1783,1283.file/support-service_predict_basic.jpg","medium":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/support-service_predict_basic.jpg/_jcr_content/renditions/original.image_file.768.576.173,75,1783,1283.file/support-service_predict_basic.jpg","large":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/support-service_predict_basic.jpg/_jcr_content/renditions/original.image_file.1024.768.173,75,1783,1283.file/support-service_predict_basic.jpg","xlarge":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/support-service_predict_basic.jpg/_jcr_content/renditions/original.image_file.1280.960.173,75,1783,1283.file/support-service_predict_basic.jpg","xxlarge":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/support-service_predict_basic.jpg/_jcr_content/renditions/original.image_file.1440.1080.173,75,1783,1283.file/support-service_predict_basic.jpg","max":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/support-service_predict_basic.jpg/_jcr_content/renditions/original.image_file.1610.1208.173,75,1783,1283.file/support-service_predict_basic.jpg"} "蔡司預測性，基本版")
![一名員工在蔡司半導體的無塵室內處理電子電路]({"xsmall":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/sms_support-service_predict-premium.jpg/_jcr_content/renditions/original.image_file.100.75.2,0,1300,974.file/sms_support-service_predict-premium.jpg","small":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/sms_support-service_predict-premium.jpg/_jcr_content/renditions/original.image_file.360.270.2,0,1300,974.file/sms_support-service_predict-premium.jpg","medium":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/sms_support-service_predict-premium.jpg/_jcr_content/renditions/original.image_file.768.576.2,0,1300,974.file/sms_support-service_predict-premium.jpg","large":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/sms_support-service_predict-premium.jpg/_jcr_content/renditions/original.image_file.1024.768.2,0,1300,974.file/sms_support-service_predict-premium.jpg","xlarge":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/sms_support-service_predict-premium.jpg/_jcr_content/renditions/original.image_file.1280.960.2,0,1300,974.file/sms_support-service_predict-premium.jpg","xxlarge":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/sms_support-service_predict-premium.jpg/_jcr_content/renditions/original.image_file.1298.974.2,0,1300,974.file/sms_support-service_predict-premium.jpg","max":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/sms_support-service_predict-premium.jpg/_jcr_content/renditions/original.image_file.1298.974.2,0,1300,974.file/sms_support-service_predict-premium.jpg"} "蔡司預測性，高級版")
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預測性® | 基本版
|
預測性® | 尊享版
|
|
|---|---|---|
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優先升級
|
X
|
X
|
|
優先零件交貨
|
X
|
X
|
|
符合原始規格
|
X
|
X
|
|
優化本地零件庫存
|
X
|
X
|
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硬體和軟體更新的 CIP |
X
|
X
|
|
高運行時間，MTBF
|
|
X
|
|
含 PM 零件與 PM 人工服務 |
X
|
X
|
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含所有零件與標準人工服務
|
|
X
|
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大部分零件交貨 < 40小時
|
X
|
X
|
![一名員工正在無塵室內處理蔡司半導體的工具]({"xsmall":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/sms_support-service.jpg/_jcr_content/renditions/original.image_file.100.56.file/sms_support-service.jpg","small":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/sms_support-service.jpg/_jcr_content/renditions/original.image_file.360.203.file/sms_support-service.jpg","medium":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/sms_support-service.jpg/_jcr_content/renditions/original.image_file.768.432.file/sms_support-service.jpg","large":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/sms_support-service.jpg/_jcr_content/renditions/original.image_file.1024.576.file/sms_support-service.jpg","xlarge":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/sms_support-service.jpg/_jcr_content/renditions/original.image_file.1280.720.file/sms_support-service.jpg","xxlarge":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/sms_support-service.jpg/_jcr_content/renditions/original.image_file.1440.810.file/sms_support-service.jpg","max":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/sms_support-service.jpg/_jcr_content/renditions/original./sms_support-service.jpg"} "光罩解決方案支援中心")
客戶服務
光罩解決方案支援 透過全面且靈活的支援方案，提供無縫運作保障
![在蔡司半導體無塵室內戴著資料眼鏡的員工]({"xsmall":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/sms_support-service_hololens.jpg/_jcr_content/renditions/original.image_file.100.100.351,0,1431,1080.file/sms_support-service_hololens.jpg","small":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/sms_support-service_hololens.jpg/_jcr_content/renditions/original.image_file.360.360.351,0,1431,1080.file/sms_support-service_hololens.jpg","medium":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/sms_support-service_hololens.jpg/_jcr_content/renditions/original.image_file.768.768.351,0,1431,1080.file/sms_support-service_hololens.jpg","large":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/sms_support-service_hololens.jpg/_jcr_content/renditions/original.image_file.1024.1024.351,0,1431,1080.file/sms_support-service_hololens.jpg","xlarge":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/sms_support-service_hololens.jpg/_jcr_content/renditions/original.image_file.1080.1080.351,0,1431,1080.file/sms_support-service_hololens.jpg","xxlarge":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/sms_support-service_hololens.jpg/_jcr_content/renditions/original.image_file.1080.1080.351,0,1431,1080.file/sms_support-service_hololens.jpg","max":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/sms_support-service_hololens.jpg/_jcr_content/renditions/original.image_file.1080.1080.351,0,1431,1080.file/sms_support-service_hololens.jpg"} "利用AR技術提供遠端協助")
遠端協助 運用擴增實境技術提供快速靈活的客戶支援
作為創新領導者，蔡司正採用開創性技術提升服務卓越性。擴增實境解決方案使我們能快速且高效地服務全球客戶。透過微軟 HoloLens 進行的即時遠端協助對光罩廠尤為有益，各地客服工程師可獲得總部專家的即時指導，無論是安裝新軟體功能或解決工具問題。
透過微軟HoloLens 即時串聯人員，實現全速協力解決問題，現場人員可與即時提供協助的遠端專家並肩工作。
這項新技術不僅符合成本效益，可加快反應時間，並可在有需求時隨時派技術專家「到場」支援。客戶可明顯受惠於平均復原時間（MTTR）的縮短以及產品正常運行時間的延長。當然，使用擴增實境解決方案時必須充分考量客戶的資料隱私與資料安全性規範。最後，應用數位技術有助於我們的永續發展目標並減少碳足跡。
蔡司的遠端協助解決方案
使支援效率最大化總覽
隨時提供支援在蔡司售服中心與位於歐洲、亞洲和北美三個主要備件中心的支援下，蔡司預測性服務計畫為無縫製造提供最高規格的保固。
尋找附近的售服中心
![蔡司光罩解決方案全球據點]({"xsmall":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/cz-worldmap.png/_jcr_content/renditions/original.image_file.100.56.42,0,940,505.file/cz-worldmap.png","small":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/cz-worldmap.png/_jcr_content/renditions/original.image_file.360.203.42,0,940,505.file/cz-worldmap.png","medium":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/cz-worldmap.png/_jcr_content/renditions/original.image_file.768.432.42,0,940,505.file/cz-worldmap.png","large":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/cz-worldmap.png/_jcr_content/renditions/original.image_file.898.505.42,0,940,505.file/cz-worldmap.png","xlarge":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/cz-worldmap.png/_jcr_content/renditions/original.image_file.898.505.42,0,940,505.file/cz-worldmap.png","xxlarge":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/cz-worldmap.png/_jcr_content/renditions/original.image_file.898.505.42,0,940,505.file/cz-worldmap.png","max":"https://www.zeiss.com.tw/content/dam/smt/products/sms/imag/cz-worldmap.png/_jcr_content/renditions/original.image_file.898.505.42,0,940,505.file/cz-worldmap.png"} "蔡司光罩解決方案據點")