讓您專注於患者照護。
ZEISS OPTIME
從ZEISS服務獲益，這樣您就可以專注於
對您的診所或執業場所重要的事務：提供優質的患者照護。
來自世界各地的醫療專業人員、IT主管及臨床主任分享他們關於日常挑戰的故事。透過ZEISS的OPTIME®服務計劃，瞭解可靠的系統維護與維修、透明的流程及數位支援如何使診所和執業場所得以順利運行。以下是來自世界各地ZEISS顧客的影片，記錄了這些時刻與體驗。
ZEISS服務以高顧客滿意度聞名
全球顧客都信賴ZEISS OPTIME。憑藉數十年支援您臨床及工作需求的經驗，我們透過可靠的正常運作時間、最佳化的系統性能及互聯的頂尖技術，使您能夠一心一意患者照護。
高顧客滿意度評分1 代表我們致力於提供卓越服務與顧客所需支援的承諾。
可靠
這些顧客案例說明ZEISS OPTIME為世界各地的診所與執業場所提供可靠的服務。無論醫療專業人員需要全天候備品更換、我們服務團隊的快速維護支援、應用軟體升級或其他服務，他們都可以信賴值得信賴的合作夥伴關係。透過影片探索我們的服務團隊如何協助顧客提供屢獲殊榮的患者照護。
ZEISS服務團隊「近在咫尺」
![Rohit Om Parkash醫生及Tushya Om Parkash醫生。]({"xsmall":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_dsc00245-wip_v1.jpg/_jcr_content/renditions/original.image_file.100.75.249,171,2446,1819.file/zeimt_24_5010_dsc00245-wip_v1.jpg","small":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_dsc00245-wip_v1.jpg/_jcr_content/renditions/original.image_file.360.270.249,171,2446,1819.file/zeimt_24_5010_dsc00245-wip_v1.jpg","medium":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_dsc00245-wip_v1.jpg/_jcr_content/renditions/original.image_file.768.576.249,171,2446,1819.file/zeimt_24_5010_dsc00245-wip_v1.jpg","large":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_dsc00245-wip_v1.jpg/_jcr_content/renditions/original.image_file.1024.768.249,171,2446,1819.file/zeimt_24_5010_dsc00245-wip_v1.jpg","xlarge":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_dsc00245-wip_v1.jpg/_jcr_content/renditions/original.image_file.1280.960.249,171,2446,1819.file/zeimt_24_5010_dsc00245-wip_v1.jpg","xxlarge":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_dsc00245-wip_v1.jpg/_jcr_content/renditions/original.image_file.1440.1080.249,171,2446,1819.file/zeimt_24_5010_dsc00245-wip_v1.jpg","max":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_dsc00245-wip_v1.jpg/_jcr_content/renditions/original.image_file.1920.1440.249,171,2446,1819.file/zeimt_24_5010_dsc00245-wip_v1.jpg"} "Rohit Om Parkash醫生及Tushya Om Parkash醫生。")
Dr. Om Parkash Eye Institute
印度旁遮普邦Dr. Om Parkash Eye Institute的父子團隊依靠持續的系統正常運作時間來進行大量眼科實踐。ZEISS服務團隊的及時支援使一切變得不同。瞭解ZEISS OPTIME服務計劃如何成為他們提供卓越患者照護使命不可或缺的一部分。
ZEISS最棒的地方是，我們可以隨時信賴他們，因為他們總是把我們當作自己的家人一樣對待。
![]({"xsmall":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/optime-testimonial-india-portrait-dr-tushya-om-parkash.jpg/_jcr_content/renditions/original.image_file.100.100.335,0,1666,1331.file/optime-testimonial-india-portrait-dr-tushya-om-parkash.jpg","small":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/optime-testimonial-india-portrait-dr-tushya-om-parkash.jpg/_jcr_content/renditions/original.image_file.360.360.335,0,1666,1331.file/optime-testimonial-india-portrait-dr-tushya-om-parkash.jpg","medium":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/optime-testimonial-india-portrait-dr-tushya-om-parkash.jpg/_jcr_content/renditions/original.image_file.768.768.335,0,1666,1331.file/optime-testimonial-india-portrait-dr-tushya-om-parkash.jpg","large":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/optime-testimonial-india-portrait-dr-tushya-om-parkash.jpg/_jcr_content/renditions/original.image_file.1024.1024.335,0,1666,1331.file/optime-testimonial-india-portrait-dr-tushya-om-parkash.jpg","xlarge":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/optime-testimonial-india-portrait-dr-tushya-om-parkash.jpg/_jcr_content/renditions/original.image_file.1280.1280.335,0,1666,1331.file/optime-testimonial-india-portrait-dr-tushya-om-parkash.jpg","xxlarge":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/optime-testimonial-india-portrait-dr-tushya-om-parkash.jpg/_jcr_content/renditions/original.image_file.1331.1331.335,0,1666,1331.file/optime-testimonial-india-portrait-dr-tushya-om-parkash.jpg","max":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/optime-testimonial-india-portrait-dr-tushya-om-parkash.jpg/_jcr_content/renditions/original.image_file.1331.1331.335,0,1666,1331.file/optime-testimonial-india-portrait-dr-tushya-om-parkash.jpg"})
透明
強大的夥伴關係建立在透明的基礎上。在這些影片，聽聽顧客講述透明的ZEISS OPTIME服務計劃如何幫助他們的醫療照護實踐提供不間斷的診斷與治療。這些顧客案例展現了透明服務的精髓 – 明確的定價、詳細的合約服務條款、跨ZEISS系統的流暢資訊流，以及與我們的服務團隊進行開放式對話。
照護透明：為什麼ZEISS OPTIME「對診所的發展極為重要」
![Karsten Kortüm醫生，醫學博士、PD]({"xsmall":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_mg_1694-wip_v1.jpg/_jcr_content/renditions/original.image_file.100.75.511,606,6380,5008.file/zeimt_24_5010_mg_1694-wip_v1.jpg","small":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_mg_1694-wip_v1.jpg/_jcr_content/renditions/original.image_file.360.270.511,606,6380,5008.file/zeimt_24_5010_mg_1694-wip_v1.jpg","medium":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_mg_1694-wip_v1.jpg/_jcr_content/renditions/original.image_file.768.576.511,606,6380,5008.file/zeimt_24_5010_mg_1694-wip_v1.jpg","large":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_mg_1694-wip_v1.jpg/_jcr_content/renditions/original.image_file.1024.768.511,606,6380,5008.file/zeimt_24_5010_mg_1694-wip_v1.jpg","xlarge":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_mg_1694-wip_v1.jpg/_jcr_content/renditions/original.image_file.1280.960.511,606,6380,5008.file/zeimt_24_5010_mg_1694-wip_v1.jpg","xxlarge":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_mg_1694-wip_v1.jpg/_jcr_content/renditions/original.image_file.1440.1080.511,606,6380,5008.file/zeimt_24_5010_mg_1694-wip_v1.jpg","max":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_mg_1694-wip_v1.jpg/_jcr_content/renditions/original.image_file.1920.1440.511,606,6380,5008.file/zeimt_24_5010_mg_1694-wip_v1.jpg"} "Karsten Kortüm醫生，醫學博士、PD")
Dr. Kortüm MVZ GmbH的醫療實踐
Karsten Kortüm醫生在路德維希堡的家族經營眼科診所中非常重視與病患進行清晰的溝通。他選擇了ZEISS OPTIME服務計劃，以確保每個季度為超過7,000名患者提供順暢、透明的卓越照護流程。Kortüm醫生依賴ZEISS在維護醫療系統方面的流暢操作及法律合規性。ZEISS OPTIME的角色對於實踐的發展、維護高效能、準確的系統非常重要。
我喜歡將其與飛機的維護進行比較。身為乘客，我自己也不想登上沒有定期維護的飛機。我認為患者對醫生辦公室中的醫療器材也有同樣期望。
![]({"xsmall":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_mg_1738-wip_v1.jpg/_jcr_content/renditions/original.image_file.100.100.936,0,4680,3744.file/zeimt_24_5010_mg_1738-wip_v1.jpg","small":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_mg_1738-wip_v1.jpg/_jcr_content/renditions/original.image_file.360.360.936,0,4680,3744.file/zeimt_24_5010_mg_1738-wip_v1.jpg","medium":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_mg_1738-wip_v1.jpg/_jcr_content/renditions/original.image_file.768.768.936,0,4680,3744.file/zeimt_24_5010_mg_1738-wip_v1.jpg","large":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_mg_1738-wip_v1.jpg/_jcr_content/renditions/original.image_file.1024.1024.936,0,4680,3744.file/zeimt_24_5010_mg_1738-wip_v1.jpg","xlarge":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_mg_1738-wip_v1.jpg/_jcr_content/renditions/original.image_file.1280.1280.936,0,4680,3744.file/zeimt_24_5010_mg_1738-wip_v1.jpg","xxlarge":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_mg_1738-wip_v1.jpg/_jcr_content/renditions/original.image_file.1440.1440.936,0,4680,3744.file/zeimt_24_5010_mg_1738-wip_v1.jpg","max":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_mg_1738-wip_v1.jpg/_jcr_content/renditions/original.image_file.1920.1920.936,0,4680,3744.file/zeimt_24_5010_mg_1738-wip_v1.jpg"})
互聯
透過ZEISS OPTIME，診所與執業場所可從長期的數位合作夥伴關係中獲益，使他們能夠專注於患者照護。我們的顧客案例強調了我們與全球醫療專業人員保持互聯的方式，並在他們需要時為他們提供支援。從遠端按需服務及儀器連線到高效的工作流程管理工具，請參閱這些影片，瞭解流暢互聯、完全支援的醫療照護實踐如何運作。
互聯以提供更好的患者照護
![Pedro Tañá Rivero醫生]({"xsmall":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_edited_0006_dsc00000-wip_v1.jpg/_jcr_content/renditions/original.image_file.100.75.229,23,3946,2809.file/zeimt_24_5010_edited_0006_dsc00000-wip_v1.jpg","small":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_edited_0006_dsc00000-wip_v1.jpg/_jcr_content/renditions/original.image_file.360.270.229,23,3946,2809.file/zeimt_24_5010_edited_0006_dsc00000-wip_v1.jpg","medium":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_edited_0006_dsc00000-wip_v1.jpg/_jcr_content/renditions/original.image_file.768.576.229,23,3946,2809.file/zeimt_24_5010_edited_0006_dsc00000-wip_v1.jpg","large":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_edited_0006_dsc00000-wip_v1.jpg/_jcr_content/renditions/original.image_file.1024.768.229,23,3946,2809.file/zeimt_24_5010_edited_0006_dsc00000-wip_v1.jpg","xlarge":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_edited_0006_dsc00000-wip_v1.jpg/_jcr_content/renditions/original.image_file.1280.960.229,23,3946,2809.file/zeimt_24_5010_edited_0006_dsc00000-wip_v1.jpg","xxlarge":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_edited_0006_dsc00000-wip_v1.jpg/_jcr_content/renditions/original.image_file.1440.1080.229,23,3946,2809.file/zeimt_24_5010_edited_0006_dsc00000-wip_v1.jpg","max":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_edited_0006_dsc00000-wip_v1.jpg/_jcr_content/renditions/original.image_file.1920.1440.229,23,3946,2809.file/zeimt_24_5010_edited_0006_dsc00000-wip_v1.jpg"} "Pedro Tañá Rivero醫生")
OFTALVIST
對於OFTALVIST Clinics的專責團隊來說，互聯即時服務非常重要，OFTALVIST Clinics是一個由西班牙40多家眼科照護診所組成的網路，每年為30萬名患者提供治療。觀看ZEISS OPTIME的即時遠端支援如何確保診所隨時準備好照顧患者，在「當下」解決問題，同時確保安全連線符合最新標準。
如今，數位化非常重要。他們連線到裝置，診斷並查看發生了什麼事。只有在他們做不到的事情或溝通出現問題時，我才需要加入。
![]({"xsmall":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_edited_0005_dsc00000-wip_v1_2.jpg/_jcr_content/renditions/original.image_file.100.100.704,0,3536,2832.file/zeimt_24_5010_edited_0005_dsc00000-wip_v1_2.jpg","small":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_edited_0005_dsc00000-wip_v1_2.jpg/_jcr_content/renditions/original.image_file.360.360.704,0,3536,2832.file/zeimt_24_5010_edited_0005_dsc00000-wip_v1_2.jpg","medium":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_edited_0005_dsc00000-wip_v1_2.jpg/_jcr_content/renditions/original.image_file.768.768.704,0,3536,2832.file/zeimt_24_5010_edited_0005_dsc00000-wip_v1_2.jpg","large":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_edited_0005_dsc00000-wip_v1_2.jpg/_jcr_content/renditions/original.image_file.1024.1024.704,0,3536,2832.file/zeimt_24_5010_edited_0005_dsc00000-wip_v1_2.jpg","xlarge":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_edited_0005_dsc00000-wip_v1_2.jpg/_jcr_content/renditions/original.image_file.1280.1280.704,0,3536,2832.file/zeimt_24_5010_edited_0005_dsc00000-wip_v1_2.jpg","xxlarge":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_edited_0005_dsc00000-wip_v1_2.jpg/_jcr_content/renditions/original.image_file.1440.1440.704,0,3536,2832.file/zeimt_24_5010_edited_0005_dsc00000-wip_v1_2.jpg","max":"https://www.zeiss.com.tw/content/dam/med-hcp/reference-master/services/images/zeimt_24_5010_edited_0005_dsc00000-wip_v1_2.jpg/_jcr_content/renditions/original.image_file.1920.1920.704,0,3536,2832.file/zeimt_24_5010_edited_0005_dsc00000-wip_v1_2.jpg"})
請聯絡我們，了解更多有關ZEISS OPTIME服務計劃的資訊
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1
顧客滿意度是衡量所提供的產品及服務如何滿足或超越顧客期望的指標。結果會留下滿意顧客的整體百分比。